Q & A [ Common questions ]
Q: Do you have parking?
A: Yes, the valet parking at Coast Coal harbour Hotel is our complimentary parking. Please receive a parking ticket at valet. 3 hours maximum.
Q: Can I ( we ) use hotel facilities?
A: Yes, you may use hotel facilities [ outdoor pool and jacuzzi, shower, fitness gym] after our services done, our staff will escort you to the hotel facilities.
Q: I am currently pregnant. Can I have any service?
A: We only offers the facials or head massage for you. It will be lying down on you back position for during massage.
Q: I had a botox or filler recently. Can I get the facial massage?
A: we recommend avoiding the facial massage for 3-6 months after you have chemical surgery. Please ask your doctor.
Q: I received Gift Voucher. Do I need to record my credit card information on the file with online booking?
A: Yes, Our online booking is required to payment records for keep your appointment and cancellation policy.
Q: Can I book a group spa day party?
A: Depends on the amount of people and services. We only have 2 treatments rooms [ couple room for 2 and individual room] and 3ppl is maximum at same time. If you don’t mind to take back to back services then we will love to arrange the schedule for you.
Q: Can I claim my insurance? Do you have RMT therapist ?
A: No. unfortunately our service is uncovered by health benefits insurance.
-STORE INFORMATIONS BEFORE VISITING TO SANATIO SPA-
* This store is No longer contract with Groupon. As no longer redeem to use your expired Groupon vouchers since NOVEMBER, 2020 in this store. If you would like to use your expired vouchers we will extra charges $30 (per person) for “Japanese spa experience package for two” and $40 (per person) for ” 90 mins body & facial package”.
* 24 hours notice of cancellation is required to avoid a missed 50% appointment fee.
*Prices do not include taxes.*Client intake and consultation time is not included in the session duration times.
*Sanatio Spa provides only therapeutic massage services. Therapists are trained to report any inappropriate behavior or comments and to immediately terminate the session.
*Coast Coal Harbour Hotel by APA assumes no responsibility for the services listed on this site.
CLOSED: HOLIDAYS
TREATMENT ROOMS
• Couple room / 1
• Individual room / 1
( Maximum capacity is 2-3 people at same time)
• No shower room / sauna
Business Hour & Reservations
Monday to Saturday : 10am-6pm
Sunday : 10am-5pm
Closed : Tuesday and Holiday
CONTACT
604.620.0705